Remote Internet Support Specialist | ISP Troubleshooter

IdeaTek; Wichita (KS); Remote; USD 38,000 - 55,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical benefits (health, dental, eye)

401k with match

Counseling services

Internet service reimbursement

Tuition reimbursement

Community involvement

Collaborative culture

Job summary

IdeaTek is seeking an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services while delivering empathetic, clear service. This remote-friendly role supports customers across several states from Kansas, Missouri, Oklahoma, Arizona, and Tennessee.

The ideal candidate has 2+ years in a technical troubleshooting or help desk role, with strong communication skills and familiarity with CRM/ticketing systems.

Qualifications

• 2+ years in a technical troubleshooting role, help desk, or high-volume technical support role.
• Demonstrated aptitude for technical troubleshooting.
• Ability to work effectively in a collaborative, team-oriented environment.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide a consistently high level of service to existing IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes.
• Identify trends or recurring issues and share insights to support process improvements.
• Proactively follow up to confirm issues are resolved and expectations are met.

Skills

Technical troubleshooting

Customer support

Communication skills

CRM familiarity

Tools

CRM software

Ticketing systems

Job description

IdeaTek is seeking an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services while delivering empathetic, clear service. This remote-friendly role supports customers across several states from Kansas, Missouri, Oklahoma, Arizona, and Tennessee.

The ideal candidate has 2+ years in a technical troubleshooting or help desk role, with strong communication skills and familiarity with CRM/ticketing systems.