Remote Internet Support Specialist

Ideatek Telcom LLC; Arkansas City (KS); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

Free internet service or internet/reim

Tuition reimbursement for personal and

Community engagement opportunities

Job summary

IdeaTek is seeking an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. The role emphasizes empathetic and clear communication, with a focus on resolving issues and delivering exceptional service.

Open to remote candidates located in Kansas, Arizona, Tennessee, Oklahoma or Missouri, offering competitive pay, bonus potential, and a benefits package including health coverage and 401k with match.

Qualifications

• 2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support role.
• Availability to work M-F 8a-5p during training and standard schedule thereafter, with occasional weekend coverage.
• Experience explaining technical concepts clearly to customers.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide a consistently high level of service to existing IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes.
• Identify trends or recurring issues and share insights to support process improvements.
• Demonstrate empathy, patience, and professionalism in every customer interaction.

Skills

Troubleshooting

Customer service

Empathy

Communication

Tools

CRM systems

Ticketing systems

Job description

IdeaTek is seeking an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. The role emphasizes empathetic and clear communication, with a focus on resolving issues and delivering exceptional service.

Open to remote candidates located in Kansas, Arizona, Tennessee, Oklahoma or Missouri, offering competitive pay, bonus potential, and a benefits package including health coverage and 401k with match.