Remote Bilingual Internet Support Specialist

Ideatek Telcom LLC; Oklahoma; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

Internet service or reimbursement

Tuition reimbursement

Community engagement opportunities

Culture that values results and growth

Job summary

IdeaTek is seeking a Bilingual Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. The role emphasizes empathy, efficient troubleshooting, and collaboration with internal teams to resolve issues and improve processes.

Remote-friendly position open to candidates in Kansas, Arizona, Tennessee, Oklahoma, or Missouri; strong English/Spanish communication skills required, with typical daytime hours and potential weekend coverage as needed.

Qualifications

• 2+ years in a technical troubleshooting or help desk role.
• Ability to communicate technical concepts clearly to customers.
• Fluent in English and Spanish.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve issues accurately and efficiently.
• Provide consistently high-level service to IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive outcomes.
• Identify trends and share insights to support process improvements.
• Proactively follow up to ensure issues are resolved and expectations are met.
• Demonstrate empathy, patience, and professionalism in every customer interaction.

Skills

Technical troubleshooting

Customer service

Bilingual English/Spanish

Team collaboration

Job description

IdeaTek is seeking a Bilingual Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. The role emphasizes empathy, efficient troubleshooting, and collaboration with internal teams to resolve issues and improve processes.

Remote-friendly position open to candidates in Kansas, Arizona, Tennessee, Oklahoma, or Missouri; strong English/Spanish communication skills required, with typical daytime hours and potential weekend coverage as needed.