Remote Integration Specialist: Customer-Facing Tech Bridge

By Stadium; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Fully remote role

Flexible hours

5-day work week

Team retreats to connect

Meal vouchers/health insurance support

Learning tracks for growth

Company swag

Job summary

Stadium is seeking an Integration Specialist to serve as the technical bridge between customers and internal teams, owning end-to-end integration support and problem resolution.

You will translate customer needs into technical requirements, troubleshoot complex issues, and collaborate with Engineering, Product, QA, and CX to deliver fixes. Strong communication and ownership are essential for success in a fully remote, globally distributed team.

Qualifications

• Excellent written and verbal communication, able to explain tech to non-tech audiences.
• Experience with APIs, REST, JSON, webhooks, authentication, and integrations.
• Background in SaaS or customer-facing technical roles is a plus.
• Willingness to join customer calls across different time zones.
• Strong analytical and troubleshooting abilities.
• Ability to own issues and drive to resolution across teams.
• Prior software development or hands-on technical exposure is preferred.

Responsibilities

• Own integration-related customer queries end-to-end, from acknowledgement to resolution.
• Translate customer requirements into clear technical specs and actionable steps.
• Troubleshoot integration and product issues and identify root causes or workarounds.
• Collaborate with Engineering, Product, QA, and Customer Experience to resolve issues.
• Create and track internal tickets and ensure timely resolution.
• Test fixes before communicating resolution to customers.
• Explain solutions, workarounds, limitations, timelines, and decisions clearly.
• Evaluate requests where no existing solution exists and coordinate with Product.
• Document issues, solutions, integrations, and recurring customer requirements.
• Develop strong knowledge of the product and its technical capabilities.

Skills

Communication

Troubleshooting

Technical depth

Customer-facing

Explain complex concepts

Ownership

SaaS integrations

Cross-team collaboration

Education

B.Tech / B.E. in CS/IT or related field

Job description

Stadium is seeking an Integration Specialist to serve as the technical bridge between customers and internal teams, owning end-to-end integration support and problem resolution.

You will translate customer needs into technical requirements, troubleshoot complex issues, and collaborate with Engineering, Product, QA, and CX to deliver fixes. Strong communication and ownership are essential for success in a fully remote, globally distributed team.