Integration Specialist

By Stadium; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Fully remote role

Flexible hours

5-day work week

Team retreats to connect

Meal vouchers/health insurance support

Learning tracks for growth

Company swag

Job summary

Stadium is seeking an Integration Specialist to serve as the technical bridge between customers and internal teams, owning end-to-end integration support and problem resolution.

You will translate customer needs into technical requirements, troubleshoot complex issues, and collaborate with Engineering, Product, QA, and CX to deliver fixes. Strong communication and ownership are essential for success in a fully remote, globally distributed team.

Qualifications

• Excellent written and verbal communication, able to explain tech to non-tech audiences.
• Experience with APIs, REST, JSON, webhooks, authentication, and integrations.
• Background in SaaS or customer-facing technical roles is a plus.
• Willingness to join customer calls across different time zones.
• Strong analytical and troubleshooting abilities.
• Ability to own issues and drive to resolution across teams.
• Prior software development or hands-on technical exposure is preferred.

Responsibilities

• Own integration-related customer queries end-to-end, from acknowledgement to resolution.
• Translate customer requirements into clear technical specs and actionable steps.
• Troubleshoot integration and product issues and identify root causes or workarounds.
• Collaborate with Engineering, Product, QA, and Customer Experience to resolve issues.
• Create and track internal tickets and ensure timely resolution.
• Test fixes before communicating resolution to customers.
• Explain solutions, workarounds, limitations, timelines, and decisions clearly.
• Evaluate requests where no existing solution exists and coordinate with Product.
• Document issues, solutions, integrations, and recurring customer requirements.
• Develop strong knowledge of the product and its technical capabilities.

Skills

Communication

Troubleshooting

Technical depth

Customer-facing

Explain complex concepts

Ownership

SaaS integrations

Cross-team collaboration

Education

B.Tech / B.E. in CS/IT or related field

Job description

We are looking for an Integration Specialist who can act as the technical bridge between our customers and internal Product, Engineering, QA, and Customer Experience teams.

This is a customer-facing technical role for someone who communicates exceptionally well, enjoys solving problems, and has enough technical depth to understand integrations, troubleshoot issues, and work effectively with developers.

Key Responsibilities

• Own technical and integration-related customer queries end-to-end, from initial acknowledgement through resolution.
• Understand customer requirements and translate them into clear technical requirements and actionable next steps.
• Troubleshoot integration and product issues and identify the root cause, solution, or workaround.
• Collaborate with Engineering, Product, QA, and Customer Experience teams to resolve customer issues.
• Create and track internal tickets, follow up with relevant teams, and ensure timely resolution.
• Test and validate fixes before communicating resolution to customers.
• Handle customer calls and confidently answer technical and product-related questions.
• Evaluate customer requests where an existing solution is unavailable and work with Product to determine appropriate next steps.
• Clearly communicate solutions, workarounds, limitations, timelines, and product decisions to customers.
• Maintain clear documentation of issues, solutions, integrations, and recurring customer requirements.
• Develop strong knowledge of the product and its technical capabilities.

Primary Requirements

• B.Tech / B.E. preferred, ideally in Computer Science, Information Technology, or a related field.
• Prior software development or hands-on technical exposure is strongly preferred.
• Good understanding of technical concepts such as APIs, REST, JSON, webhooks, authentication, integrations, logs, and debugging.
• Coding experience is a plus, but this is not a software development role.
• Excellent written and verbal communication skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to explain technical concepts clearly to both technical and non-technical audiences.
• Strong ownership and ability to drive issues to closure across multiple teams.
• Comfortable interacting directly with customers and handling technical discussions.
• Experience with SaaS, technical support, integrations, implementation, or customer-facing technical roles is a plus.
• Flexibility to occasionally join customer calls across different time zones.

Soft Skills & Mindset

• Clear communication and the confidence to challenge and be challenged.
• Curious, proactive, and generous with knowledge.
• Ability to work in a fast-paced, collaborative product environment.

Ideal Candidate

• You may be a great fit if you have a technical/software background but also enjoy working with customers. You should be comfortable investigating a technical issue yourself, discussing it with developers when needed, finding a practical solution, and then explaining that solution clearly to the customer.

Were looking for someone who doesnt simply pass tickets between customers and Engineering, but takes ownership, solves problems, and drives them through to resolution.

At Stadium, your input matters, and we believe in creating a culture where innovation is encouraged. Join us in crafting the future of group gifting and recognition. Your adventure starts here!

• Competitive salary based on skill set.
• Fully remote role - work with talented teammates across the globe.
• Flexible working hours and autonomy over your schedule.
• 5-day work week for better work-life balance.
• Team retreats and offsites to connect and recharge.
• Meal vouchers and employee benefits (health insurance) support.
• Internal learning tracks to grow into other areas of development.
• Plenty of company swag and additional perks.