Integrations Team Lead

Biscayne Staffing; Miami, Fort Lauderdale (FL, FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Biscayne Staffing is seeking an Integrations Team Lead in the Miami area to guide a centralized team responsible for supplier connectivity, accounting and POS integrations, and data validation across North America. This role blends leadership, technical problem-solving, and operational ownership to enable fast, reliable integrations.

You will focus on standardizing workflows, reducing recurring issues, and driving automation initiatives while ensuring high-quality delivery and strong

Qualifications

• 4+ years of experience in technical integrations, SaaS operations, technical support, systems administration, or a similar role.
• Previous experience leading, coaching, or mentoring a technical or operational team.
• Experience managing a centralized ticket queue or high-volume technical workload.
• Strong understanding of APIs, credentials, authentication, data flows, and integration logic.
• Strong troubleshooting and analytical problem-solving skills.
• Ability to prioritize competing requests and manage team capacity.
• Strong written communication and documentation skills.
• Experience creating workflows, playbooks, SLAs, and quality standards.
• Ability to communicate clearly with technical and non-technical stakeholders.

Responsibilities

• Lead, coach, and develop the Integrations team.
• Manage team workload, capacity, priorities, and ticket assignments.
• Establish clear expectations for speed, accuracy, documentation, and communication.
• Conduct regular one-on-ones, performance reviews, and team coaching.
• Support onboarding and development of new team members.
• Build technical expertise across supplier connectivity, accounting platforms, POS systems, and third-party integrations.
• Create a culture of ownership, accountability, and continuous improvement.
• Oversee supplier connections, system integrations, credential validation, and data-flow testing.
• Ensure integrations with accounting platforms, POS systems, BI tools, inventory platforms, and other third-party systems are configured correctly.
• Monitor ticket queues, backlogs, aging, and service-level performance.
• Prioritize work based on urgency, business impact, and customer needs.
• Serve as the escalation point for failed integrations, unsupported systems, data mismatches, and technical defects.
• Review complex issues and support the team with advanced troubleshooting.
• Ensure every ticket has clear ownership, status, documentation, and next steps.
• Support both new connections and ongoing post-launch integration requests.
• Build and maintain playbooks for common suppliers, platforms, and integration workflows.
• Standardize documentation, escalation paths, and quality-control processes.
• Identify recurring issues and address their root causes.
• Improve first-pass completion and reduce avoidable rework.
• Identify opportunities to automate repetitive integration tasks.
• Partner with Product and Engineering to improve integration functionality and internal tools.
• Use team data to improve staffing, capacity planning, and prioritization.
• Partner with the Implementation team to align integration work with customer timelines and dependencies.
• Collaborate with Product and Engineering on defects, technical limitations, and integration improvements.
• Work with Customer Success and Customer Care on post-launch requests and escalations.
• Coordinate with technology partners and external vendors when needed.
• Communicate delivery risks, blockers, and capacity constraints clearly to leadership.

Skills

Leadership

Troubleshooting

Documentation

Cross-functional collaboration

Communication

Tools

Jira

Rocketlane

Monday.com

ClickUp

Asana

Job description

We’re looking for an Integrations Team Lead to lead the team responsible for connecting our platform with the systems and technology partners our customers rely on every day. You’ll oversee supplier connectivity, accounting and POS integrations, data validation, technical troubleshooting, and ongoing integration support across customers in North America.

This role combines people leadership, technical problem-solving, and operational ownership.

You’ll lead a centralized team working across a high volume of supplier connections, system integrations, configuration requests, and technical issues. Your focus will be ensuring the team has clear priorities, the right tools and documentation, and the support needed to deliver consistently high-quality work. You’ll also help the company scale by standardizing workflows, reducing recurring issues, improving visibility, and identifying opportunities for automation.

You’ll be responsible for

• Lead, coach, and develop the Integrations team.
• Manage team workload, capacity, priorities, and ticket assignments.
• Establish clear expectations for speed, accuracy, documentation, and communication.
• Conduct regular one-on-ones, performance reviews, and team coaching.
• Support onboarding and development of new team members.
• Build technical expertise across supplier connectivity, accounting platforms, POS systems, and third-party integrations.
• Create a culture of ownership, accountability, and continuous improvement.

Integration Operations

• Oversee supplier connections, system integrations, credential validation, and data-flow testing.
• Ensure integrations with accounting platforms, POS systems, BI tools, inventory platforms, and other third-party systems are configured correctly.
• Monitor ticket queues, backlogs, aging, and service-level performance.
• Prioritize work based on urgency, business impact, and customer needs.
• Serve as the escalation point for failed integrations, unsupported systems, data mismatches, and technical defects.
• Review complex issues and support the team with advanced troubleshooting.
• Ensure every ticket has clear ownership, status, documentation, and next steps.
• Support both new connections and ongoing post-launch integration requests.

Process Improvement

• Build and maintain playbooks for common suppliers, platforms, and integration workflows.
• Standardize documentation, escalation paths, and quality-control processes.
• Identify recurring issues and address their root causes.
• Improve first-pass completion and reduce avoidable rework.
• Identify opportunities to automate repetitive integration tasks.
• Partner with Product and Engineering to improve integration functionality and internal tools.
• Use team data to improve staffing, capacity planning, and prioritization.

Cross-Functional Collaboration

• Partner with the Implementation team to align integration work with customer timelines and dependencies.
• Collaborate with Product and Engineering on defects, technical limitations, and integration improvements.
• Work with Customer Success and Customer Care on post-launch requests and escalations.
• Coordinate with technology partners and external vendors when needed.
• Communicate delivery risks, blockers, and capacity constraints clearly to leadership.

How we work

We believe in:

• Customer obsession
• Ownership and accountability
• Fast execution without sacrificing quality
• Clear and proactive communication
• Strong documentation and operational visibility
• Continuous learning and improvement
• Cross-functional problem-solving

Quick Notes

• Hands-on leadership role managing a high-volume integrations function.
• Supports customers across North America.
• Works closely with Product, Engineering, Implementation, and customer-facing teams.
• Success is measured through team performance, integration quality, throughput, backlog health, and process improvement.
• This role does not own customer project management, training, or adoption.

Requirements

What we’re looking for

• 4+ years of experience in technical integrations, SaaS operations, technical support, systems administration, or a similar role.
• Previous experience leading, coaching, or mentoring a technical or operational team.
• Experience managing a centralized ticket queue or high-volume technical workload.
• Strong understanding of APIs, credentials, authentication, data flows, and integration logic.
• Strong troubleshooting and analytical problem-solving skills.
• Ability to prioritize competing requests and manage team capacity.
• Strong written communication and documentation skills.
• Experience creating workflows, playbooks, SLAs, and quality standards.
• Ability to communicate clearly with technical and non-technical stakeholders.
• Experience with tools such as Jira, Rocketlane, Monday.com, ClickUp, Asana, or similar.

Bonus if you’ve worked with

• Hospitality technology
• Procure-to-Pay platforms
• Accounting & ERP systems
• EDI integrations
• REST APIs
• SQL
• High-volume technical operations environments