Customer Integration Architect

Kbx; Green Bay (WI); On-site; USD 80,000 - 110,000; Full time

Job summary

KBX Technology Solutions is seeking a highly motivated Customer Integration Specialist to join our B2B team. You will lead integration initiatives, collaborate with customer technical teams, and map and test integrations to ensure data accuracy and reliability.

This role requires strong problem-solving and communication skills, with up to 10% travel and collaboration across product and platform teams to deliver best-in-class customer experiences.

Qualifications

• Experience in customer integration projects.
• Experience with APIs, REST services, JSON, XML, EDI or other data exchange technologies.
• Experience gathering and documenting business, process, data, or technical requirements.
• Experience creating process maps, workflow diagrams, or business documentation.
• Experience writing user stories, acceptance criteria, and technical requirements.
• Experience supporting testing activities, including integration testing, system testing, or user acceptance testing.

Responsibilities

• Lead customer integration initiatives, coordinating with external/internal customers and internal tech teams.
• Collaborate with customer technical teams to understand integration requirements and provide tailored solutions.
• Conduct integration mapping and perform integration testing to ensure data accuracy and integrity.
• Act as subject matter expert for B2B customer integrations and provide guidance.
• Identify and troubleshoot technical integration challenges with product teams to find solutions.
• Provide clear and consistent communication to customers throughout the integration process.
• Develop user stories, participate in daily standups, and assist in backlog refinement to ensure clear requirements.
• Document integration components, processes, and procedures for clarity and consistency.

Skills

Customer integration

APIs/rest

Requirements gathering

Process mapping

User stories/acceptance criteria

Testing support

Education

Bachelor's degree in CS or MIS

Tools

Postman

Lucidchart

Visio

Azure DevOps

Jira

Job description

KBX Technology Solutions is seeking a highly motivated Customer Integration Specialist to join our B2B team. You will lead integration initiatives, collaborate with customer technical teams, and map and test integrations to ensure data accuracy and reliability.

This role requires strong problem-solving and communication skills, with up to 10% travel and collaboration across product and platform teams to deliver best-in-class customer experiences.