Remote Intake Specialist - Start-of-Care Coordinator

Float Health; Cleveland (OH); Remote; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401k matching

Unlimited PTO with minimum days

Paid parental leave

Home office setup

Phone & internet stipend

Annual Learning Stipend

HSA & FSA

Voluntary Life, Accident, Hospital, &/

100% remote (within the US)

Job summary

Float Health, a Series A startup delivering home infusion care, is hiring a remote Intake Specialist in the United States. You will coordinate start-of-care visits, match nurses with patients, and manage scheduling and communications across pharmacies, nurses, and families.

You will use Zendesk, Google Suite, and Slack to ensure timely visits, onboarding, and documentation, while maintaining exceptional customer service and accuracy in a fast-moving environment.

Qualifications

• 1+ years of experience with medical scheduling.
• Ability to use multiple technology platforms simultaneously.
• Manage inbound communications while supporting other tasks.
• Type at least 60 words per minute with high accuracy.
• Excellent critical thinking and problem solving abilities.
• Highly organized with excellent time management skills.
• Exceptional customer service skills.
• Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users.
• Ability to work effectively both independently and in a team environment.

Responsibilities

• Coordinate start of care visits using Float Health platform and tools, including collecting information from pharmacies and patients and matching nurses.
• Manage offers in the marketplace to ensure nurses are paid a responsible rate and onboard patients to Float Health.
• Confirm logistics and schedules with all users to ensure safe, seamless home visits and respond to restaff and reschedule requests.
• Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMS.
• Work cross functionally with internal teams in shared queues and Slack to ensure visit documentation and related tasks are completed.
• Prioritize and coordinate multiple tasks simultaneously.
• Learn new processes and technology continuously.
• Develop and maintain positive relationships with peers at specialty pharmacies.
• Complete tasks related to pharmacy engagement as needed.
• Provide feedback to improve our technology and processes.

Skills

Medical scheduling

Multitask across platforms

Inbound/outbound comms

Typing 60 WPM

Critical thinking

Organizational skills

Customer service

Clear communication

Remote teamwork

Tools

Zendesk

Google Suite

Slack

Job description

Float Health, a Series A startup delivering home infusion care, is hiring a remote Intake Specialist in the United States. You will coordinate start-of-care visits, match nurses with patients, and manage scheduling and communications across pharmacies, nurses, and families.

You will use Zendesk, Google Suite, and Slack to ensure timely visits, onboarding, and documentation, while maintaining exceptional customer service and accuracy in a fast-moving environment.