Remote Intake & Care Coordination Specialist

Float Health; Henderson (NV); Remote; USD 48,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401k matching

Unlimited PTO

Parental leave

Home office setup

Phone & internet stipend

Learning stipend

HSA & FSA

Remote work (US)

Equal opportunity employer

Job summary

Float Health is seeking an Intake Specialist to manage new patient referrals and coordinate start-of-care visits from a remote, US-based position. You will liaise with specialty pharmacies, nurses, and patients using Zendesk, Google Suite, and Slack to ensure timely staffing and care delivery.

The role emphasizes quick communication, accuracy, and proactive problem solving, with a focus on patient outcomes and satisfaction in a fast-paced startup environment.

Qualifications

• 1+ years of experience with medical scheduling.
• Ability to utilize multiple technology platforms simultaneously.
• Ability to manage inbound communication while supporting other tasks.
• Ability to type 60 words per minute with high accuracy.
• Excellent critical thinking and problem‑solving abilities.
• Highly organized with excellent time management skills.
• Exceptional customer service skills.
• Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users.
• Ability to work effectively both independently and in a team environment.

Responsibilities

• Coordinate start of care visits using the Float Health platform and tools (Zendesk, Google Suite, Slack).
• Collect information from pharmacies and patients; match nurses to patients; onboard patients.
• Confirm logistics and schedules to ensure safe, seamless home visits; respond to restaff and reschedule requests.

Skills

Medical scheduling

Multi-platform usage

Inbound/outbound support

Typing 60 wpm

Critical thinking

Time management

Customer service

Clear communication

Independent and teamwork

Tools

Zendesk

Google Suite

Slack

Job description

Float Health is seeking an Intake Specialist to manage new patient referrals and coordinate start-of-care visits from a remote, US-based position. You will liaise with specialty pharmacies, nurses, and patients using Zendesk, Google Suite, and Slack to ensure timely staffing and care delivery.

The role emphasizes quick communication, accuracy, and proactive problem solving, with a focus on patient outcomes and satisfaction in a fast-paced startup environment.