Remote Legal Intake Specialist - Part-Time

Alert Communications; Phoenix (AZ); On-site; USD 19,000 - 25,000; Part time

Job summary

Alert Communications is hiring a Part-Time Remote Intake Specialist (Legal Services) to handle intake for law firms nationwide. The role focuses on evaluating inquiries, delivering compassionate customer care, and ensuring smooth onboarding from the first call.

Requires Arizona residency, ability to work one weekend day, and prior customer service experience. Remote setup with a dedicated home office is needed.

Qualifications

• Requires typing speed of at least 35 WPM.
• Customer service or call center experience preferred (legal industry is a plus).
• Must reside in Arizona and be able to work one weekend day and holidays.

Responsibilities

• Evaluate and qualify incoming inquiries for legal clients.
• Provide compassionate customer care and assist with onboarding.
• Support ongoing client onboarding and post-call follow-ups.

Skills

Typing 35 WPM

Bilingual (Spanish/English)

Customer service experience

Remote work setup

Tools

Windows 11

Multiple screens/systems

Job description

Alert Communications is hiring a Part-Time Remote Intake Specialist (Legal Services) to handle intake for law firms nationwide. The role focuses on evaluating inquiries, delivering compassionate customer care, and ensuring smooth onboarding from the first call.

Requires Arizona residency, ability to work one weekend day, and prior customer service experience. Remote setup with a dedicated home office is needed.