Remote Intake Coordinator - Urgent Home Care

Talentify; Reno (NV); Remote; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k matching

Unlimited PTO

Parental leave

Home office stipend

Phone stipend

Internet stipend

Learning stipend

HSA/FSA

Remote work

Job summary

Float Health is seeking an Intake Specialist to manage new patient referrals and coordinate start-of-care visits. This externally facing role requires quick action, clear communication, and meticulous attention to detail to ensure timely, high-quality care for patients, pharmacies, and nurses.

You will liaise between specialty pharmacies, nurses, and patients using Zendesk, Google Suite, and Slack to ensure staffing, documentation, and seamless care delivery.

Qualifications

• 1+ years of experience with medical scheduling.
• Ability to utilize multiple technology platforms simultaneously.
• Ability to manage inbound communication while supporting other tasks.
• Ability to type 60 words per minute with high accuracy.
• Excellent critical thinking and problem-solving abilities.
• Highly organized with excellent time management skills.
• Exceptional customer service skills.
• Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users.
• Ability to work effectively both independently and in a team environment.

Responsibilities

• Coordinate start of care visits using Float Health platform and Zendesk.
• Collect information from pharmacies and patients, and match nurses.
• Manage offers in our marketplace to ensure fair nurse pay.
• Onboard patients to Float Health and confirm logistics.
• Respond to restaff and reschedule requests.
• Communicate with pharmacies, nurses, and patients via email, phone, chat, and SMS.
• Work with shared queues and Slack to complete visit documentation.
• Prioritize and coordinate multiple tasks.
• Learn new processes and technology continuously.
• Develop positive relationships with peers at pharmacies.
• Provide feedback to improve technology and processes.

Skills

Medical scheduling

Multi-platform experience

Inbound/outbound communication

Typing 60 wpm

Critical thinking

Time management

Customer service

Communication skills

Team & independent work

Tools

Zendesk

Google Suite

Slack

Job description

Float Health is seeking an Intake Specialist to manage new patient referrals and coordinate start-of-care visits. This externally facing role requires quick action, clear communication, and meticulous attention to detail to ensure timely, high-quality care for patients, pharmacies, and nurses.

You will liaise between specialty pharmacies, nurses, and patients using Zendesk, Google Suite, and Slack to ensure staffing, documentation, and seamless care delivery.