Remote Care Coordination Specialist

Float Health Brasil; Reno (NV); Remote; USD 48.000 - 50.000; Vollzeit

Benefits dieser Stelle

401k matching

Unlimited PTO

Paid parental leave

Home office setup

Phone & internet stipend

Annual Learning Stipend

HSA & FSA

Voluntary Life, Accident, Hospital, &/

Remote work within US

Zusammenfassung

Float Health is hiring an Intake Specialist to manage new patient referrals and coordinate start-of-care visits. This fully remote US role requires quick action, precise scheduling, and clear communication to support patient outcomes.

You’ll work with specialty pharmacies, nurses, and patients via Zendesk, Google Suite, and Slack to ensure timely staffing, onboarding, and care delivery; strong organization and problem-solving are essential.

Qualifikationen

• 1+ years of experience with medical scheduling.
• Ability to utilize multiple technology platforms simultaneously.
• Ability to manage inbound communication while supporting other tasks.
• Ability to type 60 words per minute with high accuracy.
• Excellent critical thinking and problem-solving abilities.
• Highly organized with excellent time management skills.
• Exceptional customer service skills.
• Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users.
• Ability to work effectively both independently and in a team environment.

Aufgaben

• Coordinate start-of-care visits using the Float Health platform and related tools to collect information and match nurses.
• Onboard patients to Float Health and confirm logistics and schedules.
• Respond to restaff and reschedule requests.
• Communicate with pharmacies, nurses, and patients via email, phone, chat, and SMS.
• Work cross-functionally with internal teams in shared queues and Slack.
• Prioritize and coordinate multiple tasks.
• Learn new processes and technology continuously.
• Develop and maintain positive relationships with peers at specialty pharmacies.
• Provide feedback to improve our technology and processes.

Kenntnisse

Medical scheduling

Multitasking

Typing 60 wpm

Customer service

Communication

Time management

Team collaboration

Tools

Zendesk

Google Suite

Slack

Jobbeschreibung

Float Health is hiring an Intake Specialist to manage new patient referrals and coordinate start-of-care visits. This fully remote US role requires quick action, precise scheduling, and clear communication to support patient outcomes.

You’ll work with specialty pharmacies, nurses, and patients via Zendesk, Google Suite, and Slack to ensure timely staffing, onboarding, and care delivery; strong organization and problem-solving are essential.