Remote Intake & Care Coordination Specialist

Float Health Brasil; Dearborn (MI); Remote; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401k matching

Unlimited PTO

Paid parental leave

Home office setup

Phone & internet stipend

Annual Learning Stipend

HSA & FSA

Remote work in US

Job summary

Float Health is a US-based, fully remote startup recruiting an Intake Specialist to manage new patient referrals and coordinate start-of-care visits. You will liaise between specialty pharmacies, nurses, and patients to ensure timely, accurate care delivery and exceptional patient experiences.

This role emphasizes strong communication, organization, and problem-solving in a fast-paced environment. The base salary ranges from $48,000 to $50,000 with comprehensive benefits and a fully remote work

Qualifications

• 1+ years of experience with medical scheduling.
• Ability to utilize multiple technology platforms simultaneously.
• Ability to manage inbound communication while supporting other tasks.
• Ability to type 60 words per minute with high accuracy.
• Excellent critical thinking and problem-solving abilities.
• Highly organized with excellent time management skills.
• Exceptional customer service skills.
• Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users.
• Ability to work effectively both independently and in a team environment.

Responsibilities

• Coordinate start-of-care visits using the Float Health platform and tools (Zendesk, Google Suite, Slack).
• Match nurses to patients and onboard patients to Float Health.
• Manage offers to ensure nurses are paid a responsible rate and confirm logistics for home visits.
• Communicate clearly with pharmacies, nurses, and patients via email, phone, chat, and SMS.
• Work across teams in shared queues and Slack to complete visit documentation.
• Prioritize and coordinate multiple tasks simultaneously.
• Learn new processes and technology continuously.
• Build relationships with peers at specialty pharmacies and participate in pharmacy engagement tasks.
• Provide feedback to improve technology and processes.

Skills

Medical scheduling

Multiplatform tools

Inbound communication

Typing 60 wpm

Critical thinking

Time management

Customer service

Communication

Independent work

Teamwork

Job description

Float Health is a US-based, fully remote startup recruiting an Intake Specialist to manage new patient referrals and coordinate start-of-care visits. You will liaise between specialty pharmacies, nurses, and patients to ensure timely, accurate care delivery and exceptional patient experiences.

This role emphasizes strong communication, organization, and problem-solving in a fast-paced environment. The base salary ranges from $48,000 to $50,000 with comprehensive benefits and a fully remote work