Remote Insurance Care Specialist

Jerry; Virginia Beach (VA); À distance; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Equity (stock options)

Fully remote with equipment provided

Flexible scheduling: 5x8 or 4x10 work

Résumé du poste

Jerry.ai is a fully remote company helping customers manage car and home assets with warmth and speed. The Customer Operations team focuses on thoughtful, proactive service and a deep understanding of our app and insurance partners. We value teamwork, strong communication, and problem solving.

Starting pay ranges from $19 to $21 per hour with equity, and we offer benefits including health/dental/vision, 401K match, and paid vacation. Licensing support is provided where needed.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsabilités

• Taking great care of our customers by anticipating needs and uncovering issues customers may not know to ask about.
• Answering inbound calls from policyholders who need changes.
• Getting deep on the product to match customers with the right options from a large panel of insurance providers.
• Solving problems to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Providing feedback to improve the product and workflows.

Connaissances

Customer service

Communication

Problem solving

Description du poste

Jerry.ai is a fully remote company helping customers manage car and home assets with warmth and speed. The Customer Operations team focuses on thoughtful, proactive service and a deep understanding of our app and insurance partners. We value teamwork, strong communication, and problem solving.

Starting pay ranges from $19 to $21 per hour with equity, and we offer benefits including health/dental/vision, 401K match, and paid vacation. Licensing support is provided where needed.