Remote Insurance Support Specialist

Jerry.ai; Virginia; A distancia; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity (stock options)

Remote work

Healthcare benefits

401(K) match

Paid time off

Descripción de la vacante

Jerry.ai, a remote-first insurtech, seeks to hire for the Customer Operations team. You will help customers navigate our multi-carrier app, understand their needs, and resolve inquiries with proactive support.

The position offers an hourly wage of $19.00–$21.00 plus equity, with flexible scheduling and full-time remote work. Jerry.ai covers equipment, benefits, and a pathway to licensure where needed.

Formación

• Experience in customer service, sales, or hospitality is a plus.

Responsabilidades

• Take great care of customers and understand needs beyond the asked question.
• Resolve customer inquiries through effective problem solving.
• Process service requests for vehicles, drivers, lienholders, and policy documents.
• Provide feedback to improve the app and service.
• Prior related experience is a plus but not required.

Conocimientos

Customer service

Problem solving

Communication

Attention to detail

Descripción del empleo

Jerry.ai, a remote-first insurtech, seeks to hire for the Customer Operations team. You will help customers navigate our multi-carrier app, understand their needs, and resolve inquiries with proactive support.

The position offers an hourly wage of $19.00–$21.00 plus equity, with flexible scheduling and full-time remote work. Jerry.ai covers equipment, benefits, and a pathway to licensure where needed.