Remote Insurance Support Specialist - Bilingual

AAA; Austin (TX); Remote; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health coverage for medical, dental, a

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is seeking a Customer Service Representative to handle inbound calls from AAA members regarding insurance questions and services. This is a full-time role with on‑phone support, aimed at delivering proactive solutions and upselling relevant products.

Location is Texas-based with remote training and a 40-hour workweek. Training runs 4 months with scheduling across 9:00am–9:00pm, and on‑the‑job shifts include periodic Saturdays.

Qualifications

• Prior customer service experience (recent call center experience preferred).
• Spanish fluency is a plus.
• Excellent communication skills (written, verbal, and listening).
• Ability to multitask and navigate computer systems in real time.
• A flexible, “can-do” mindset and willingness to adapt to change.
• Must reside within the State of Texas.
• Ability to pass a background check and drug screening.

Responsibilities

• Answer inbound calls and assist members with questions related to AAA memberships.
• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage with members using strong communication and a friendly, problem-solving mindset.
• Think quickly and critically to resolve issues—this is not a scripted environment.
• Navigate multiple systems and tools while actively listening and multitasking.
• Maintain a positive, can-do attitude in a fast-paced environment.
• Participate in ongoing coaching and development to continually enhance performance.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma or GED

Job description

AAA Auto Club Enterprises is seeking a Customer Service Representative to handle inbound calls from AAA members regarding insurance questions and services. This is a full-time role with on‑phone support, aimed at delivering proactive solutions and upselling relevant products.

Location is Texas-based with remote training and a 40-hour workweek. Training runs 4 months with scheduling across 9:00am–9:00pm, and on‑the‑job shifts include periodic Saturdays.