Remote Insurance Call Center Agent - Bilingual (Ohio)

AAA; Columbus (OH); Remote; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health coverage

401(k)

Pension

Tuition assistance

Floating holidays

PTO

Parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises in Ohio is hiring full-time Customer Service Representatives for our Insurance Call Center. You will answer inbound calls, assist members with insurance policies and memberships, and deliver proactive solutions in a fast-paced, member-focused environment.

The role offers a starting pay of $21.00 per hour, with a $1.00 hourly bilingual premium for English/Spanish fluency, and remote training followed by a remote-friendly post-training schedule. Must reside in Ohio.

Qualifications

• Prior customer service experience preferred.
• Spanish fluency is a plus.
• Ability to multitask and navigate systems in real time.

Responsibilities

• Answer inbound calls and assist members with questions related to insurance policies and AAA memberships.
• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage with members using strong communication and a friendly, problem-solving mindset.
• Think quickly and critically to resolve issues—this is not a scripted environment.
• Navigate multiple systems and tools while actively listening and multitasking.
• Maintain a positive, can-do attitude in a fast-paced and evolving environment.

Skills

English/Spanish bilingual

Excellent communication

Multitasking

Problem solving

Education

High school diploma or GED

Job description

AAA Auto Club Enterprises in Ohio is hiring full-time Customer Service Representatives for our Insurance Call Center. You will answer inbound calls, assist members with insurance policies and memberships, and deliver proactive solutions in a fast-paced, member-focused environment.

The role offers a starting pay of $21.00 per hour, with a $1.00 hourly bilingual premium for English/Spanish fluency, and remote training followed by a remote-friendly post-training schedule. Must reside in Ohio.