Customer Service Representative Spanish Bilingual (Fully Remote)

AAA Auto Club Enterprises; United States; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match and pension

Paid parental leave and PTO

Job summary

AAA Auto Club Enterprises is seeking a bilingual Customer Service Representative for our Insurance Call Center in the United States. You will handle inbound calls, assist members with insurance and membership needs, and provide friendly, solution-focused support.

We value experience in customer service, fluency in English and Spanish, and the ability to work from home with a quiet, dedicated space and reliable internet. Health coverage, retirement benefits, and paid leave are offered.

Qualifications

• Minimum 1 year of customer service experience, preferably in a call center.
• Fluent in English and Spanish.
• Ability to work from home with a quiet, dedicated workspace and reliable internet.
• Strong problem-solving and communication skills.

Responsibilities

• Handle inbound calls and assist members with insurance and membership needs.
• Resolve issues and recommend products.
• Navigate multiple systems to provide personalized service.
• Maintain a positive attitude in a fast-paced environment.

Skills

Bilingual English/Spanish

Customer service experience

Remote work capability

Job description

• We are seeking a bilingual Customer Service Representative to join our Insurance Call Center team.
• You will handle inbound calls and assist AAA members with their insurance and membership needs.

What You'll Do:

• Answer calls, resolve issues, and recommend products.
• Navigate multiple systems while providing personalized service.
• Maintain a positive attitude in a fast-paced environment.

What You'll Need:

• Prior customer service experience, preferably in a call center.
• Bilingual fluency in English and Spanish.
• Ability to work from home with dedicated quiet space and internet.
• Health coverage for medical, dental, and vision.
• 401(k) with company match and pension.
• Paid parental leave and PTO.

AAA Auto Club Enterprises

AAA Auto Club Enterprises is the largest club within the national AAA federation, providing insurance and membership services. With nearly 17,000 employees across 24 states, we help over 18 million members and foster a culture that embraces diversity and legendary service.