Remote Insurance Call Center Representative - Bilingual

MS ACSC Management Services Inc; United States; Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

Pension

Tuition assistance

Floating holidays

PTO for volunteer programs

Parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises in Ohio is hiring full-time Customer Service Representatives to handle inbound calls about insurance policies and AAA memberships. The role emphasizes proactive problem solving, clear communication, and multi‑tasking in a fast-paced environment.

The position offers a starting pay of $21.00/hour with a $1.00/hour bilingual premium for English/Spanish fluency, plus a remote‑work post‑training setup and comprehensive benefits.

Qualifications

• Prior customer service experience (recent call center experience preferred).
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening).
• Ability to multitask and navigate computer systems in real time.
• A flexible, “can‑do” mindset and willingness to adapt to change.
• High school diploma or GED.
• Ability to pass a background check and drug screening.
• Must reside within the State of Ohio.

Responsibilities

• Answer inbound calls and assist members with questions related to insurance policies and AAA memberships.
• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage with members using strong communication and a friendly, problem‑solving mindset.
• Think quickly and critically to resolve issues—this is not a scripted environment.
• Navigate multiple systems and tools while actively listening and multitasking.
• Maintain a positive, can‑do attitude in a fast‑paced and evolving environment.
• Participate in ongoing coaching and development to continually enhance your performance.

Skills

Customer service

Multitasking

Communication skills

Spanish fluency

Education

High school diploma or GED

Job description

AAA Auto Club Enterprises in Ohio is hiring full-time Customer Service Representatives to handle inbound calls about insurance policies and AAA memberships. The role emphasizes proactive problem solving, clear communication, and multi‑tasking in a fast-paced environment.

The position offers a starting pay of $21.00/hour with a $1.00/hour bilingual premium for English/Spanish fluency, plus a remote‑work post‑training setup and comprehensive benefits.