Remote Insurance Customer Advocate

Jerry.ai; Tennessee; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Hourly pay $19–$21 + equity

Fully remote with equipment provided

Flexible scheduling: 5x8 or 4x10

Health, dental, vision insurance; 401K

Paid vacation time

Job summary

Jerry.ai is a remote-first company hiring for a Customer Operations role. You will take care of customers, answer inbound calls, and become proficient with our product across multiple insurance partners.

The role emphasizes problem solving, teamwork, and a proactive approach to improving the product. We offer an hourly wage of $19.00–$21.00 plus equity, full-time salaried opportunities for eligible locations, and a comprehensive benefits package.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service

Communication skills

Problem solving

Team player

Job description

Jerry.ai is a remote-first company hiring for a Customer Operations role. You will take care of customers, answer inbound calls, and become proficient with our product across multiple insurance partners.

The role emphasizes problem solving, teamwork, and a proactive approach to improving the product. We offer an hourly wage of $19.00–$21.00 plus equity, full-time salaried opportunities for eligible locations, and a comprehensive benefits package.