Remote Insurance Concierge

Jerry; San Antonio (TX); Remote; USD 54,415,000 - 60,201,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401K matching

Paid vacation time

Stock options

Remote work with equipment provided

License reimbursement for P&C

Job summary

Jerry.ai is seeking a remote Customer Operations team member to expertly handle policy inquiries, drive customer satisfaction, and collaborate with a fast-paced, high-energy team. You will learn the product inside out and help customers navigate the growing Jerry platform.

The role offers hourly pay from $19 to $21 plus equity, with benefits including health, dental, vision, 401K match, and paid time off. Salary and eligibility depend on state residency, with remote work supported.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus but not required.
• Genuinely friendly and positive attitude; team orientation.
• Strong work ethic and reliability.
• Strong problem solving and communication skills.

Responsibilities

• Provide excellent care to customers and anticipate needs beyond questions.
• Handle inbound calls to update policy details or address changes.
• Learn and navigate Jerry.ai app to match customer needs with available insurers.
• Resolve inquiries through effective problem solving and service requests.
• Contribute feedback to improve the product based on customer input.

Skills

Previous customer service

Friendly demeanor

Strong work ethic

Effective communication

Job description

Jerry.ai is seeking a remote Customer Operations team member to expertly handle policy inquiries, drive customer satisfaction, and collaborate with a fast-paced, high-energy team. You will learn the product inside out and help customers navigate the growing Jerry platform.

The role offers hourly pay from $19 to $21 plus equity, with benefits including health, dental, vision, 401K match, and paid time off. Salary and eligibility depend on state residency, with remote work supported.