Remote Insurance Support Specialist

Jerry; Mesa (AZ); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Flexible scheduling (5x8 or 4x10)

Fully remote with equipment provided

Medical, dental, vision insurance

401K match

Paid vacation time

P&C license reimbursement

Job summary

Jerry.ai is seeking a Customer Operations Associate to help customers manage their car and home assets through a fast-paced, remote team. You will handle inquiries, change requests, and account for policy details while learning our evolving insurance platform.

The role emphasizes a friendly, proactive service approach, collaboration, and ongoing product knowledge across multiple carriers. Compensation includes hourly pay plus equity, with full remote work and equipment provided.

Qualifications

• Experience in customer service or a related field is preferred.
• Strong problem solving and communication skills.
• Ability to work well in a fast-paced, team-oriented environment.

Responsibilities

• Take care of customers by identifying needs and potential gaps.
• Answer inbound calls from policyholders who need changes.
• Develop product knowledge across multiple insurance providers to guide customers.
• Process service requests related to vehicles, drivers, lienholders, and policy documents.
• Provide feedback to help improve the product and customer experience.

Skills

Customer service

Team collaboration

Problem solving

Communication skills

Job description

Jerry.ai is seeking a Customer Operations Associate to help customers manage their car and home assets through a fast-paced, remote team. You will handle inquiries, change requests, and account for policy details while learning our evolving insurance platform.

The role emphasizes a friendly, proactive service approach, collaboration, and ongoing product knowledge across multiple carriers. Compensation includes hourly pay plus equity, with full remote work and equipment provided.