Remote Insurance Support Specialist

foresters; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Well-being programs

Retirement contributions

Paid vacation

Learning opportunities

Volunteer day

Job summary

Foresters is seeking a remote inbound customer service specialist to assist clients with insurance policies and related services across phone, email, and chat channels. You will be the first contact, guiding customers and coordinating with internal teams to resolve issues end-to-end.

The role requires empathy, clear explanations of insurance concepts, and accurate handling of account updates with supportive training and coaching provided.

Qualifications

• 3–5 years of customer service experience.
• Ability to explain insurance concepts to diverse customers.
• Strong written and verbal communication skills.

Responsibilities

• Respond to questions about coverage, billing, and online account access.
• Process policy changes and payments; update records and document interactions.
• Explain options and help customers use online and self-service tools.

Skills

Empathy

Clear communication

Computer literacy

Job description

Foresters is seeking a remote inbound customer service specialist to assist clients with insurance policies and related services across phone, email, and chat channels. You will be the first contact, guiding customers and coordinating with internal teams to resolve issues end-to-end.

The role requires empathy, clear explanations of insurance concepts, and accurate handling of account updates with supportive training and coaching provided.