Remote Insurance Support Specialist

The Dorne Region; Georgia; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Structured onboarding

Job summary

The Dorne Region is seeking a full-time remote client coaching specialist in the United States. You will respond to inbound client calls and messages to clarify coverage, update information, or resolve service questions.

You will follow a guided process with mentor review, document every conversation in the system, and reach out about renewals. As you grow, you take on broader responsibilities and more complex client needs.

Qualifications

• Respond to inbound client calls and messages to help with coverage, information updates or service questions.
• Follow a guided process with access to mentors who review calls and refine approach.
• Document every client conversation accurately in the system.
• Reach out to clients about renewals or pending items to keep accounts on track.
• Coordinate with licensed agents for policy changes or enrollment guidance.

Responsibilities

• Respond to inbound calls and messages from clients who need help understanding their coverage, updating their information or resolving service questions.
• Follow a guided process for each interaction, with access to mentors who review calls and help you refine your approach.
• Document every client conversation accurately so the team can pick up where you left off.
• Reach out to clients with upcoming renewals or pending items, keeping their accounts on track.
• Coordinate with licensed agents when a client needs policy changes or new enrollment guidance.

Skills

Communication

Call handling

Documentation

Mentoring

Client relationships

Job description

The Dorne Region is seeking a full-time remote client coaching specialist in the United States. You will respond to inbound client calls and messages to clarify coverage, update information, or resolve service questions.

You will follow a guided process with mentor review, document every conversation in the system, and reach out about renewals. As you grow, you take on broader responsibilities and more complex client needs.