Remote Bilingual Insurance Support Specialist

foresters; United States; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, dental and well-being coverage

Retirement contributions

Paid vacation

Job summary

foresters is seeking a bilingual (Spanish/English) customer service specialist to provide policy guidance and support to customers remotely. The role centers on inbound phone support with email and chat as needed, handling account servicing and coordinating with internal teams to resolve inquiries.

You will explain insurance concepts clearly in both languages, manage high-volume calls with empathy, document interactions accurately, and contribute to service quality and customer satisfaction.

Qualifications

• 3-5 years of customer service experience and a demonstrated focus on service quality.
• Strong Spanish and English communication skills for speaking with customers and explaining insurance concepts.
• Experience managing high-volume inbound phone work and meeting performance targets.
• Empathy, flexibility, sound judgment, and professionalism in complex or emotionally difficult conversations.
• Confidence using several computer systems at once, including customer relationship and service tools; ability to troubleshoot and learn new technology.

Responsibilities

• Respond to questions about insurance coverage, policy language, billing, payments, complaints, and online account access.
• Explain options clearly in Spanish and English and help customers use online and self-service tools.
• Process policy updates and payment requests, maintain customer records, and document interactions accurately.
• Support people through sensitive situations, including grief or distress, with patience and professionalism.
• Investigate matters that cannot be resolved during the initial contact, coordinate with other teams, and follow up with customers.
• Work toward service quality, accuracy, productivity, customer satisfaction, and schedule expectations; contribute to team improvements and assist with colleague training when needed.

Skills

Bilingual Spanish/English

Customer service

Communication

Empathy

Problem solving

Tools

CRM software

Multi-system usage

Job description

foresters is seeking a bilingual (Spanish/English) customer service specialist to provide policy guidance and support to customers remotely. The role centers on inbound phone support with email and chat as needed, handling account servicing and coordinating with internal teams to resolve inquiries.

You will explain insurance concepts clearly in both languages, manage high-volume calls with empathy, document interactions accurately, and contribute to service quality and customer satisfaction.