Service Center Representative (Fully Remote)

Foresters Financial; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Retirement with matching

Paid volunteering day

ERGs access

Vacation time

Job summary

Foresters Financial is seeking a customer service professional in the United States to provide caring and accurate support across phone, email, and chat. You will work toward first-contact resolution and handle inquiries about coverage, billing, and online tools.

The role emphasizes meeting KPI targets in a fast-paced environment, with a focus on high-quality service and timely follow-up. Foresters fosters inclusion and employee growth.

Qualifications

• 3–5 years of customer service experience in fast-paced settings.
• Experience in an inbound contact center or financial services is a plus.
• Ability to meet KPI targets in a high-volume phone environment.

Responsibilities

• Deliver caring, accurate, and responsive support across phone, email, and chat.
• Analyze and resolve inquiries on coverage, billing, and online tools.
• Complete policy updates, payments, documentation, and CRM follow-up.

Skills

Customer service

Inbound support

KPI targets

Job description

• Deliver caring, accurate, and responsive support across phone, email, and chat, working toward first-contact resolution whenever possible.
• Analyze and resolve inquiries involving insurance coverage, policies, billing, payments, complaints, and online tools.
• Complete policy updates, payment-related activities, documentation, data entry, CRM maintenance, and required customer follow-up.

Qualifications:

• 3–5 years of customer service experience, with a demonstrated commitment to service excellence.
• Experience in an inbound contact center and/or financial services environment is considered an asset.
• Proven ability to thrive in a fast-paced, high-volume phone environment, including meeting KPI targets.
• Health, dental and well-being coverage starting on your first day.
• Retirement and pension with matching contributions for long-term stability.
• Meaningful vacation time, paid volunteering day, and access to Employee Resource Groups for networking and growth.

Foresters Financial is an international financial services provider offering life insurance, savings, retirement, and investment solutions to help families achieve long-term financial health. As a purpose-driven fraternal benefit society, they foster a culture of inclusion, diversity, and well-being with a focus on community enrichment and employee growth.