Remote Insurance CX Specialist — Growth & Service Focus

PEAK6 Insurtech Services LLC; Florida; Hybrid; USD 28,000 - 32,000; Full time

Job summary

We Insure Group is seeking a Customer Experience Specialist to support policyholders, producers, lenders, and partners via inbound calls and chat. You will handle policy questions, billing, coverage changes, and document requests in a high-volume contact center, delivering accurate, timely service from a remote Florida site.

The ideal candidate has 2+ years in customer service, 1+ year in a call center, strong communication skills, and the ability to multitask across systems.

Qualifications

• 2+ years of customer service experience.
• Minimum 1 year in a call center; insurance industry experience preferred.
• Strong verbal and written communication with attention to detail.
• Ability to multitask across multiple systems.
• Proficiency with Microsoft 365; typing at least 45 words per minute.
• Dependable, adaptable, and able to work independently and collaboratively.

Responsibilities

• Handle inbound calls, chat support, and occasional outbound follow-ups for policyholders and producers.
• Assist with policy questions, billing, payments, cancellations, coverage changes, and documentation requests.
• Navigate multiple insurance carrier systems to accurately process customer requests.
• Manage a high volume of calls and service requests while meeting quality, efficiency, and productivity goals.
• Document customer interactions and process policy changes accurately.
• Support customer retention and identify opportunities for additional coverage.
• Participate in ongoing training, coaching, and process improvements.

Skills

Customer service

Call center

Insurance experience

Communication

Multitasking

Microsoft 365

Typing 45 wpm

Independent / collaborative

Metrics driven

Education

Florida Property & Casualty license preferred

Job description

We Insure Group is seeking a Customer Experience Specialist to support policyholders, producers, lenders, and partners via inbound calls and chat. You will handle policy questions, billing, coverage changes, and document requests in a high-volume contact center, delivering accurate, timely service from a remote Florida site.

The ideal candidate has 2+ years in customer service, 1+ year in a call center, strong communication skills, and the ability to multitask across systems.