Remote Insurance Support Specialist

Foresters Financial

United States

Remote

USD 44,000 - 57,000

Full time

3 days ago

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Benefits offered by this job

Health & dental coverage

Pension plan

Paid vacation

Learning & credentials

ERGs

Job summary

Foresters Financial is seeking a remote Service Center Representative in the United States to provide empathetic, knowledgeable support via phone, email and chat. You will handle insurance inquiries, billing issues, and policy changes while navigating multiple systems.

The role emphasizes first-contact resolution, adherence to KPIs, and collaboration with teams to improve the customer experience. A college degree and bilingual English-French are assets.

Qualifications

3–5 years of customer service experience.
Experience in an inbound contact center and/or financial services is a plus.
Ability to work in a fast-paced remote environment with KPIs.

Responsibilities

Deliver caring, accurate, and responsive support across phone, email, and chat.
Analyze and resolve inquiries about insurance, billing, and online tools.
Complete policy updates, payments, and CRM data entry.
Help customers understand options and use self-service tools.
Collaborate with internal teams to resolve complex matters and improve experience.
Maintain knowledge of SOPs and meet customer satisfaction metrics.
Mentor or train new team members when required.

Skills

Customer service

Inbound support

Empathy & comm

CRM proficiency

Remote work

Education

College diploma or university degree

Tools

CRM platforms

Customer service software

Online self-service tools

Job description

The role emphasizes first-contact resolution, adherence to KPIs, and collaboration with teams to improve the customer experience. A college degree and bilingual English-French are assets.

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