Senior Financial Services Support Specialist

Foresters Financial; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Retirement with matching

Paid volunteering day

ERGs access

Vacation time

Job summary

Foresters Financial is seeking a customer service professional in the United States to provide caring and accurate support across phone, email, and chat. You will work toward first-contact resolution and handle inquiries about coverage, billing, and online tools.

The role emphasizes meeting KPI targets in a fast-paced environment, with a focus on high-quality service and timely follow-up. Foresters fosters inclusion and employee growth.

Qualifications

• 3–5 years of customer service experience in fast-paced settings.
• Experience in an inbound contact center or financial services is a plus.
• Ability to meet KPI targets in a high-volume phone environment.

Responsibilities

• Deliver caring, accurate, and responsive support across phone, email, and chat.
• Analyze and resolve inquiries on coverage, billing, and online tools.
• Complete policy updates, payments, documentation, and CRM follow-up.

Skills

Customer service

Inbound support

KPI targets

Job description

Foresters Financial is seeking a customer service professional in the United States to provide caring and accurate support across phone, email, and chat. You will work toward first-contact resolution and handle inquiries about coverage, billing, and online tools.

The role emphasizes meeting KPI targets in a fast-paced environment, with a focus on high-quality service and timely follow-up. Foresters fosters inclusion and employee growth.