Remote Insurance Support Specialist

DXC Technology; United States; Remote; USD 31,800 - 54,600; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee wellness program

Retirement savings plan

Paid holidays and paid time off

Job summary

DXC Technology is seeking a Customer Support Representative to provide phone and email support to insurers. The role is fully remote within the United States, and candidates must have 2 years of call center experience.

Responsibilities include answering inbound calls, processing requests, and ensuring compliance with service level agreements. The salary range for this position is between $31,800 and $54,600 per year, with comprehensive benefits offered to full-time hires.

Qualifications

• 2 years of call center experience is mandatory.
• Ability to handle emotionally sensitive conversations professionally.
• Proven de-escalation skills and composed under pressure.

Responsibilities

• Answer inbound calls and respond to customer questions.
• Record calls and process requests.
• Research customer inquiries in a timely manner.
• Ensure service level agreements are met.
• Perform accurate data entry and validation.

Skills

Exceptional verbal, written, and typing skills

Exceptional empathy and customer service skills

Strong organizational skills

Proficient in gathering and verifying data

Critical thinking

Flexibility and adaptability

Education

High school diploma or G.E.D.

Job description

DXC Technology is seeking a Customer Support Representative to provide phone and email support to insurers. The role is fully remote within the United States, and candidates must have 2 years of call center experience.

Responsibilities include answering inbound calls, processing requests, and ensuring compliance with service level agreements. The salary range for this position is between $31,800 and $54,600 per year, with comprehensive benefits offered to full-time hires.