Remote FINRA-Certified Call Center Supervisor

DXC Technology Company; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

DXC Technology Company is seeking a Call Center Supervisor to lead a team of Customer Service Representatives supporting insurance and financial services operations. This role emphasizes service excellence and regulatory compliance, including FINRA requirements, while developing a high-performance team.

You will coach, monitor KPIs, manage escalations, and collaborate cross‑functionally to ensure a seamless customer experience and accurate CRM documentation.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent experience).
• Minimum of 3–5 years of experience in customer service.
• Proven leadership experience with a strong track record of coaching and developing teams.
• Strong understanding of financial services regulations and compliance standards.
• Excellent communication, interpersonal, and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced, high‑volume environment.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Supervise, coach, and develop a team of Customer Service Representatives to deliver exceptional customer support.
• Ensure adherence to regulatory and compliance standards, including FINRA guidelines and internal audit requirements.
• Monitor team performance through KPIs, quality assurance metrics, and call evaluations.
• Develop and implement customer service strategies, policies, and procedures to improve operational efficiency and service quality.
• Provide ongoing training and mentorship, including guidance on compliance, systems, and product knowledge.
• Manage and resolve complex customer escalations in a timely and professional manner.
• Collaborate cross‑functionally to ensure a seamless and consistent customer experience.
• Maintain accurate documentation of customer interactions in CRM systems and ensure data integrity.
• Stay current on industry trends, regulatory updates, and product changes.

Skills

Leadership

Communication

Interpersonal skills

Problem solving

Multitasking

Education

Bachelor’s degree in Business Administration, Finance, or a related field

Tools

Microsoft Office

CRM systems

Job description

DXC Technology Company is seeking a Call Center Supervisor to lead a team of Customer Service Representatives supporting insurance and financial services operations. This role emphasizes service excellence and regulatory compliance, including FINRA requirements, while developing a high-performance team.

You will coach, monitor KPIs, manage escalations, and collaborate cross‑functionally to ensure a seamless customer experience and accurate CRM documentation.