Remote Customer Support Specialist — Weekend Night Shifts

DXC Technology Company; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Laptop provided

Remote work within US

Job summary

DXC Technology is seeking a fully remote Customer Support Representative to handle inbound calls, answer basic questions, and escalate where needed within the United States. You will maintain accurate records, verify data, and ensure SLA targets are met while operating from a dedicated home workspace.

The role requires 2 years of call center experience, excellent communication and empathy, and the ability to manage sensitive conversations with professionalism.

Qualifications

• 2 years of call center experience required.
• Exceptional verbal and written communication skills.
• Strong empathy and customer service during sensitive life events.
• Ability to handle emotionally sensitive conversations professionally.
• Proven de-escalation skills and composure under pressure.
• Quiet dedicated workspace and reliable internet.
• Strong organizational skills and deadline adherence.
• Proficient in gathering and verifying data from diverse sources.

Responsibilities

• Answer inbound calls and respond to basic questions; forward escalations via email.
• Record calls in account history and research inquiries; respond in a timely manner.
• Process inbound calls to meet or exceed SLAs; document outcomes.
• Perform data entry and match documents to accounts; validate records in the database.
• Interface with team members, management, and customers regarding issues.

Skills

Call center experience

Excellent communication

Empathy

De-escalation

Data gathering & verification

Organizational skills

Remote work setup

Education

High school diploma or GED

Job description

DXC Technology is seeking a fully remote Customer Support Representative to handle inbound calls, answer basic questions, and escalate where needed within the United States. You will maintain accurate records, verify data, and ensure SLA targets are met while operating from a dedicated home workspace.

The role requires 2 years of call center experience, excellent communication and empathy, and the ability to manage sensitive conversations with professionalism.