Remote Insurance Customer Care Specialist

DXC Technology; United States; Remote; USD 31,800 - 54,600; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Paid holidays & PTO

Job summary

DXC Technology seeks a customer service professional to handle inquiries about insurance and financial products, assist with account servicing, and document interactions accurately. This remote role within the USA follows a Monday to Friday schedule, 8am to 5pm CST, with a focus on delivering timely, high-quality support.

The ideal candidate has a high school diploma, 2+ years in customer service, and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• 2+ years in customer service, call center, or high-volume environment.
• Excellent verbal and written communication; ability to explain clearly.

Responsibilities

• Handle inbound customer calls with timely, accurate responses on insurance and financial products.
• Assist clients with account servicing: policy information, transactions, updates, inquiries.
• Research and resolve issues with timely follow-up and documentation.
• Document all interactions, transactions, and resolutions in systems.
• Process requests in compliance with policies and regulatory requirements.
• Meet or exceed SLAs and quality metrics.
• Escalate complex issues to appropriate teams when needed.
• Maintain knowledge of products, services, and regulatory guidelines.
• Identify opportunities to improve processes and customer experience.

Skills

Customer-focused mindset

Problem-solving & analytical

Independent work & teamwork

Adaptability & quick learning

Calm under pressure

Listening & interpersonal

Education

High school diploma or equivalent

Tools

CRM systems

Call center technologies

Job description

DXC Technology seeks a customer service professional to handle inquiries about insurance and financial products, assist with account servicing, and document interactions accurately. This remote role within the USA follows a Monday to Friday schedule, 8am to 5pm CST, with a focus on delivering timely, high-quality support.

The ideal candidate has a high school diploma, 2+ years in customer service, and strong communication skills.