FINRA Licensed Call Center Specialist – Financial Services

DXC Technology Company; United States; Remote; USD 32.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement savings plan

Paid holidays

Paid time off

Zusammenfassung

DXC Technology Company is seeking a customer service professional for its United States operations. The role centers on handling complex customer inquiries in an inbound contact center, ensuring timely resolution while escalating when needed.

The ideal candidate will have a high school diploma, at least 2 years of call center experience, life insurance exposure, and FINRA-series licenses. A strong emphasis is placed on accuracy, compliance, and customer engagement.

Qualifikationen

• High school diploma or GED is required.
• FINRA license (Series 6/7 or SIE) required at hire or within 2-year window.

Aufgaben

• Provide exceptional service through inbound contact center, handling complex inquiries and ensuring timely resolution or escalation.
• Research and resolve client requests while maintaining compliance and service standards.
• Perform account updates, maintenance, and transaction processing with accurate records.
• Process and distribute incoming/outgoing mail per SLAs.
• Data entry and document matching to maintain accurate customer information.
• Collaborate with team and customers to resolve issues and improve service.
• Support escalation management and service recovery for complex cases.
• Assist with VOC reviews and remediation actions when needed.
• Contribute to continuous improvement of procedures and workflows.
• Support supervisors with daily operational activities and mentoring.

Ausbildung

High school diploma or GED

FINRA Series 6/7/SIE license

Tools

Phone systems

Help desk software

Document processing tools

Jobbeschreibung

DXC Technology Company is seeking a customer service professional for its United States operations. The role centers on handling complex customer inquiries in an inbound contact center, ensuring timely resolution while escalating when needed.

The ideal candidate will have a high school diploma, at least 2 years of call center experience, life insurance exposure, and FINRA-series licenses. A strong emphasis is placed on accuracy, compliance, and customer engagement.