FINRA-Licensed Life Insurance Call Center Specialist

DXC Technology Morocco; New York (NY); On-site; USD 32,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

DXC Technology is seeking a FINRA-licensed Registered Representative to join the customer service team. You will handle complex inquiries, account maintenance, and financial service transactions with a focus on compliance and client satisfaction.

This full-time position requires a life insurance background and FINRA certification. The role offers a standard Monday–Friday schedule, competitive benefits, and opportunities for growth within a large enterprise technology provider.

Qualifications

• Required Qualifications: High school diploma or GED.
• Minimum 2 years of customer service experience in a call center environment.
• Life insurance experience is required.
• FINRA license (Series 6, 7 or SIE) required at hire or in good standing.

Responsibilities

• Provide exceptional service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or escalation.
• Research and resolve client requests while maintaining high service standards and compliance.
• Perform account updates, maintenance, and transaction processing with accurate documentation.
• Process and distribute mail for multiple clients in accordance with SLAs.
• Data entry and document matching to maintain accurate customer records.
• Collaborate with teams to resolve issues and improve service quality.
• Support escalation management and service recovery activities for complex cases.
• Assist with Voice of the Customer feedback and remediation actions when necessary.
• Contribute to continuous improvement initiatives and workflow enhancements.
• Support supervisors with daily operational activities and mentoring.
• Participate in QA reviews for FINRA-regulated transactions.

Skills

Customer service

FINRA license

Life insurance

Call center

Education

High school diploma or GED

Tools

Phone systems

Help desk software

Job description

DXC Technology is seeking a FINRA-licensed Registered Representative to join the customer service team. You will handle complex inquiries, account maintenance, and financial service transactions with a focus on compliance and client satisfaction.

This full-time position requires a life insurance background and FINRA certification. The role offers a standard Monday–Friday schedule, competitive benefits, and opportunities for growth within a large enterprise technology provider.