Remote Insurance Support Specialist

MCI; Nebraska; Remote; USD 19,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Career Growth

Job summary

MCI is hiring remote customer service agents to provide full life-cycle support, helping customers understand coverages and select the right products and services to meet their personal financial needs.

This is an excellent opportunity to start your career, with industry-leading training and advancement options including Supervisor, Trainer, Talent Acquisition, and Operations Management.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managerial for resolution as needed.
• Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Skills

Typing speed 20+ wpm

MS Office basics

Windows OS basics

Attention to attendance

Customer service oriented

Communication skills

Multi-tasking

Team orientation

Problem solving

Empathy

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is hiring remote customer service agents to provide full life-cycle support, helping customers understand coverages and select the right products and services to meet their personal financial needs.

This is an excellent opportunity to start your career, with industry-leading training and advancement options including Supervisor, Trainer, Talent Acquisition, and Operations Management.