Remote Insurance Support Specialist

MCI Careers; Town of Florida (NY); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Job summary

MCI Careers is looking for enthusiastic customer service agents who enjoy helping others and want to kickstart their careers. The role involves providing life-cycle customer service and assisting clients with their coverage selections and financial needs.

With extensive training and prospects for advancement into roles like Supervisor or Trainer, MCI values hard work and offers a supportive team environment.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite.
• Highly reliable with the ability to maintain regular attendance.

Responsibilities

• Interact with customers to resolve support issues.
• Sell new products and services.
• Ensure a best-in-class customer experience.
• Utilize knowledge base to answer customer questions.
• Document and process customer orders.

Skills

Customer service orientation

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is looking for enthusiastic customer service agents who enjoy helping others and want to kickstart their careers. The role involves providing life-cycle customer service and assisting clients with their coverage selections and financial needs.

With extensive training and prospects for advancement into roles like Supervisor or Trainer, MCI values hard work and offers a supportive team environment.