Remote Insurance Customer Care Specialist

MCI; Kansas; On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings programs

Paid training

Casual dress code

Job summary

MCI, a rapidly growing tech-enabled business services company, is seeking remote customer service representatives to assist customers with their needs. Responsibilities include handling inquiries, resolving issues, and maintaining documentation. Ideal candidates are organized, possess strong communication skills, and have a customer service orientation.

This role offers opportunities for career advancement and development, making it suitable for career starters. Competitive compensation and benefits, as well as a team-oriented work environment, are also provided.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Type swiftly and accurately (20+ words per minute).
• Reliable with regular attendance and punctuality.
• Strong conflict resolution and problem-solving skills.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Use knowledge base to answer customer questions.
• Listen to customers and understand their needs.
• Research systems to find missing information.
• Accurately document and process customer orders.

Skills

Organizational skills

Communication skills

Problem-solving skills

Customer service orientation

Conflict resolution skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI, a rapidly growing tech-enabled business services company, is seeking remote customer service representatives to assist customers with their needs. Responsibilities include handling inquiries, resolving issues, and maintaining documentation. Ideal candidates are organized, possess strong communication skills, and have a customer service orientation.

This role offers opportunities for career advancement and development, making it suitable for career starters. Competitive compensation and benefits, as well as a team-oriented work environment, are also provided.