Remote Insurance Customer Care Specialist

MCI; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Incentives and rewards

Career growth opportunities

Paid training

Job summary

MCI is seeking a Remote Customer Service Representative who will handle customer interactions professionally while providing first-class assistance in a remote setting. This role involves assisting customers with their needs and providing solutions while maintaining a strong focus on quality service.

The ideal candidate will possess strong organizational and communication skills and have a customer-centric approach. MCI values diversity and offers competitive wages along with great benefits.

Qualifications

• Must be 18 years of age or older.
• Type swiftly and accurately (20+ words per minute).
• Reliable with regular attendance and punctuality.
• Strong team orientation and customer focus.

Responsibilities

• Handle inbound and outbound customer contacts.
• Use knowledge base to answer questions and sell products.
• Listen to customers and resolve issues.
• Document and process customer orders accurately.

Skills

Organizational skills

Written communication

Oral communication

Customer service orientation

Conflict resolution

Problem-solving

Negotiation

Quick typing

Multi-tasking

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a Remote Customer Service Representative who will handle customer interactions professionally while providing first-class assistance in a remote setting. This role involves assisting customers with their needs and providing solutions while maintaining a strong focus on quality service.

The ideal candidate will possess strong organizational and communication skills and have a customer-centric approach. MCI values diversity and offers competitive wages along with great benefits.