Remote Insurance Customer Care Specialist

MCI; Edmond (OK); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Incentives & Rewards

Career Growth

Job summary

MCI is seeking customer service agents to provide full life-cycle customer service from their home office. In this remote role, you will assist with product and coverage selection, ensuring customers' financial needs are met.

Candidates must be at least 18 years old and possess a high school diploma. The position offers paid time off, health benefits, and opportunities for career growth in a team-oriented environment.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with regular attendance and punctuality.

Responsibilities

• Handle inbound and outbound contacts in a courteous and professional manner.
• Utilize knowledge base to accurately answer customer questions.
• Research systems to find missing information and resolve issues.
• Document and process customer orders in appropriate systems.

Skills

Organizational skills

Communication skills

Customer service orientation

Conflict resolution

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking customer service agents to provide full life-cycle customer service from their home office. In this remote role, you will assist with product and coverage selection, ensuring customers' financial needs are met.

Candidates must be at least 18 years old and possess a high school diploma. The position offers paid time off, health benefits, and opportunities for career growth in a team-oriented environment.