Remote Insurance Customer Care Specialist

MCI; Georgia; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth opportunities

Paid training

Job summary

MCI is seeking a remote Customer Service Representative to engage with customers effectively. This role involves assisting with coverage, product selection, and financial solutions, suitable for career starters with advancement opportunities.

Candidates must have a high school diploma, be 18 or older, and possess strong communication skills. Benefits include paid time off, health coverage, and career growth opportunities, with starting compensation based on experience.

Qualifications

• Must be 18 years of age or older.
• Type swiftly and accurately (20+ words per minute).
• Reliable with regular attendance and punctuality.
• Ability to multi-task, stay focused, and self-manage.

Responsibilities

• Handle inbound and outbound contacts in a courteous and professional manner.
• Use knowledge base to answer customer questions.
• Listen to customers and resolve their issues.
• Accurately document and process customer orders.

Skills

Organizational skills

Written communication

Oral communication

Conflict resolution

Problem-solving

Customer service orientation

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a remote Customer Service Representative to engage with customers effectively. This role involves assisting with coverage, product selection, and financial solutions, suitable for career starters with advancement opportunities.

Candidates must have a high school diploma, be 18 or older, and possess strong communication skills. Benefits include paid time off, health coverage, and career growth opportunities, with starting compensation based on experience.