Remote Insurance Support & Sales Advocate

MCI; Richmond (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Incentives & Rewards

Career Growth Opportunities

Job summary

MCI is searching for dedicated remote customer support representatives to resolve customer issues and enhance client satisfaction. You will engage with customers nationwide, ensuring a positive experience through effective communication and problem-solving.

The ideal candidate should possess excellent organizational and communication skills, along with the ability to work autonomously. Join us for a rewarding career with comprehensive benefits and opportunities for growth.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• The ability to evaluate, troubleshoot, and follow up on customer issues.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely manner.
• Utilize knowledge base and training to accurately answer customer questions.
• Listen to customers, understand their needs, and resolve customer issues.
• Document and process customer orders in appropriate systems.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is searching for dedicated remote customer support representatives to resolve customer issues and enhance client satisfaction. You will engage with customers nationwide, ensuring a positive experience through effective communication and problem-solving.

The ideal candidate should possess excellent organizational and communication skills, along with the ability to work autonomously. Join us for a rewarding career with comprehensive benefits and opportunities for growth.