Remote Insurance Concierge & Customer Advocate

Jerry.ai; Colorado; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K match

Stock options

Paid vacation time

Flexible scheduling

Equipment provided

License for P&C insurance paid

Job summary

Jerry.ai is hiring for a Customer Operations role. This fully remote position offers a competitive hourly wage with equity, and you will help customers manage their car and home insurance experiences across a growing app.

You will resolve inquiries, process service requests, and anticipate customer needs using knowledge of our product and insurer partners. We offer a comprehensive benefits package and flexibility in scheduling.

Qualifications

• Experience in customer service, sales or hospitality preferred.
• Ability to understand customer needs and navigate the app.

Responsibilities

• Assist customers with care across a large panel of insurance providers.
• Resolve inquiries through effective problem solving.
• Process service requests for vehicles, drivers, lienholders, and policy documents.
• Provide feedback to help ship improvements in the product and service experience.
• Collaborate with teammates; prior experience in customer service, sales or hospitality is a plus.

Skills

Customer service

Problem solving

Communication

Attention to detail

Teamwork

Job description

Jerry.ai is hiring for a Customer Operations role. This fully remote position offers a competitive hourly wage with equity, and you will help customers manage their car and home insurance experiences across a growing app.

You will resolve inquiries, process service requests, and anticipate customer needs using knowledge of our product and insurer partners. We offer a comprehensive benefits package and flexibility in scheduling.