Remote Insurance Concierge & Customer Advocate

Jerry; Richmond (VA); Hybrid; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Equity (stock options)

Flexible scheduling

Equipment provided

Health insurance

Paid vacation

401(k) match

P&C license paid

Job summary

Jerry.ai is seeking a Customer Operations teammate for a fully remote, fast-paced role focused on helping customers manage their car and home insurance needs. You’ll learn the product, assist with policy changes, and catch gaps or discounts the customer may miss.

You’ll work with a team that values collaboration, problem solving, and clear communication, supported by competitive pay, benefits, and equity opportunities.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers and catching needs they didn’t ask about
• Answering inbound calls from policyholders needing changes
• Getting deep on the product and knowing which insurer fits which customer
• Problem solving to resolve customer inquiries effectively
• Processing service requests — vehicles, drivers, lienholders, policy documents
• Providing feedback to help improve the product

Skills

Prior work experience

Friendly attitude

Strong work ethic

Problem solving

Communication skills

Job description

Jerry.ai is seeking a Customer Operations teammate for a fully remote, fast-paced role focused on helping customers manage their car and home insurance needs. You’ll learn the product, assist with policy changes, and catch gaps or discounts the customer may miss.

You’ll work with a team that values collaboration, problem solving, and clear communication, supported by competitive pay, benefits, and equity opportunities.