Remote Insurance Support Specialist

Jerry.ai; North Carolina; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Medical insurance

Dental insurance

Vision insurance

401K match

Paid vacation

Job summary

Jerry.ai is building the first AI-powered advisor to manage all your car and home assets. We offer a fast-paced, remote-friendly environment with equity, comprehensive benefits, and flexible scheduling.

This role focuses on exceptional customer care, deep product understanding, and proactive problem solving to improve the user experience. As part of Customer Operations, you’ll respond to policyholders, identify coverage gaps, and help customers navigate our evolving app and partner insurers.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service

Sales

Hospitality

Communication

Teamwork

Problem solving

Work ethic

Job description

Jerry.ai is building the first AI-powered advisor to manage all your car and home assets. We offer a fast-paced, remote-friendly environment with equity, comprehensive benefits, and flexible scheduling.

This role focuses on exceptional customer care, deep product understanding, and proactive problem solving to improve the user experience. As part of Customer Operations, you’ll respond to policyholders, identify coverage gaps, and help customers navigate our evolving app and partner insurers.