Remote Insurance Support Specialist

Jerry; Tampa (FL); À distance; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

401K match

Stock options

Paid vacation

Résumé du poste

Jerry.ai is a remote-first insurtech hiring for its Customer Operations team. The role focuses on helping customers manage their car and home assets with warmth and speed, guiding them through our evolving app and services.

You will take inbound calls, catch gaps, and work with a large panel of insurers to match the best option for each customer. The team values collaboration, equity, and growth opportunities, including P&C licensing support.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsabilités

• Taking great care of our customers. Our team members don’t just answer the question asked — they catch the thing the customer didn’t know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you’re hearing. The feedback loop here is short enough that you’ll see your suggestions ship.

Connaissances

Customer service

Sales experience

Hospitality

Work ethic

Communication skills

Description du poste

Jerry.ai is a remote-first insurtech hiring for its Customer Operations team. The role focuses on helping customers manage their car and home assets with warmth and speed, guiding them through our evolving app and services.

You will take inbound calls, catch gaps, and work with a large panel of insurers to match the best option for each customer. The team values collaboration, equity, and growth opportunities, including P&C licensing support.