Remote Insurance Support Specialist

Jerry; Charlotte (NC); Hybrid; USD 54.443.000 - 60.174.000; Vollzeit

Benefits dieser Stelle

License reimbursement for P&C license

Health, dental & vision insurance

401K match

Remote work equipment provided

Ongoing training and mentorship

Equity opportunities

Zusammenfassung

Jerry.ai is seeking a Call Center Agent to handle inbound calls from existing customers, process policy changes such as adding vehicles and drivers, and assist with questions about coverage and benefits.

The role offers remote work with equipment provided, 401K match, health/dental/vision insurance, and opportunities for licensing and mentorship; candidates should have 2+ years in a call center and a passion for helping others.

Qualifikationen

• 2+ years of experience working in a call center
• Ability to multitask across multiple priorities
• Passion for helping others

Aufgaben

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents
• Help customers with questions regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Kenntnisse

Call center experience

Multitasking

Customer service mindset

Empathy

Jobbeschreibung

Jerry.ai is seeking a Call Center Agent to handle inbound calls from existing customers, process policy changes such as adding vehicles and drivers, and assist with questions about coverage and benefits.

The role offers remote work with equipment provided, 401K match, health/dental/vision insurance, and opportunities for licensing and mentorship; candidates should have 2+ years in a call center and a passion for helping others.