Remote Insurance Policy Support Agent

Precision Labs; Atlanta (GA); Hybrid; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

P&C license paid

Health insurance

Dental insurance

Vision insurance

401K match

Remote work equipment provided

Ongoing training

Carrier network access

Job summary

Jerry.ai is seeking a Customer Service Agent to handle inbound calls, update policies, and assist customers with coverage questions. This full-time, remote role pays $19.00–$21.00 per hour, with license reimbursement, medical/dental/vision insurance, a 401K match, and remote work equipment provided.

Ongoing training and mentorship are also offered. Join a fast-growing insurer-tech company serving 5M+ customers with a broad network of over 55 carriers.

Qualifications

• You can multitask and manage multiple competing priorities.
• You are passionate about helping others.
• You have 2+ years of experience working in a call center environment.

Responsibilities

• Respond to inbound calls from existing customers.
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy.
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.

Skills

Call center experience

Customer service

Multitasking

Job description

Jerry.ai is seeking a Customer Service Agent to handle inbound calls, update policies, and assist customers with coverage questions. This full-time, remote role pays $19.00–$21.00 per hour, with license reimbursement, medical/dental/vision insurance, a 401K match, and remote work equipment provided.

Ongoing training and mentorship are also offered. Join a fast-growing insurer-tech company serving 5M+ customers with a broad network of over 55 carriers.