Remote Insurance Policy Support Agent

Precision Labs; Charlotte (NC); Hybride; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

P&C license paid

Health, dental, vision insurance

Remote work equipment provided

Ongoing training and mentorship

Résumé du poste

Jerry.ai is seeking a Call Center Agent to handle inbound calls, assist with policy changes, and support customers with questions about insurance coverage and policy benefits. The role emphasizes retaining policyholders by offering practical solutions and maintaining strong customer relationships.

The position offers flexible scheduling options, including 5x8 or 4x10 workweeks, with remote work availability and full-time salaried benefits.

Qualifications

• 2+ years of experience in a call center environment.
• Demonstrated ability to multitask and manage competing priorities.
• Passionate about helping others.

Responsabilités

• Respond to inbound calls from existing customers.
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.

Connaissances

Call center experience

Multitasking

Customer service passion

Description du poste

Jerry.ai is seeking a Call Center Agent to handle inbound calls, assist with policy changes, and support customers with questions about insurance coverage and policy benefits. The role emphasizes retaining policyholders by offering practical solutions and maintaining strong customer relationships.

The position offers flexible scheduling options, including 5x8 or 4x10 workweeks, with remote work availability and full-time salaried benefits.