Remote Insurance Support Specialist

Jerry.ai; United States; Teletrabalho; USD 26 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

License reimbursement

Remote work option

Health, dental, vision insurance

401K match

Training and mentorship

Resumo da oferta

Jerry.ai is hiring a Customer Service Agent to handle calls and manage policy changes for our 5M+ customers. You\'ll coordinate with our network of 55+ insurance carriers and ensure the policy stays with Jerry.

You will respond to inquiries, process policy updates, and work to retain customers by offering effective solutions when at risk of cancellation. This remote-friendly role provides equipment and opportunities for growth.

Qualificações

• 2+ years of experience in a call center environment.
• Ability to multitask and manage priorities.
• Passionate about helping others.

Responsabilidades

• Respond to inbound calls from existing customers.
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions regarding existing policies, coverages or benefits, or make changes to existing policies.
• Work to retain Jerry policyholders by proactively finding solutions for customers at risk of cancellation.

Conhecimentos

Customer service

Call center

Multitasking

Communication

Problem solving

Descrição da oferta de emprego

Jerry.ai is hiring a Customer Service Agent to handle calls and manage policy changes for our 5M+ customers. You\'ll coordinate with our network of 55+ insurance carriers and ensure the policy stays with Jerry.

You will respond to inquiries, process policy updates, and work to retain customers by offering effective solutions when at risk of cancellation. This remote-friendly role provides equipment and opportunities for growth.